And I'll tell you why Firestone doesn't mind: they'll more than likely find something else that needs work (not trying to rip you off, folks, that's just the nature of mechanical things) and make some money off that. No bullshit, no fine print, take it in once or twice a year, no questions asked. Haven't worked for Firestone in about 25 years, but we still take our cars there for lifetime alignment (I can do brakes myself). Rotors are shot? New rotors for you, no charge! Caliper frozen? New caliper, on the house! It's lifetime warranty, so if it needs anything we don't need to call customer, just put it on and let me know what you did.' And because a 'lifetime' job required that the customer buy calipers and rotors in addition to pads, Firestone covered everything. Nope, it was 'hey, mikestew, '72 'stang out there, check the brakes. I was never tasked with trying to find ways to wiggle out of it. If a car rolled in needing brakes, and they had the lifetime warranty, we put brakes on it. To this day, he’s still getting free brakes, I think Firestone took on the business.Ĭan confirm as an ex-Firestone mechanic from shortly after Firestone picked up Penny's repair business (in fact, the shop I worked at used to be a Penny's auto repair). There was an article in our local newspaper about a dude who bought lifetime brakes for his Mustang in like 1970 from JC Penney (!).
